When we put out the tender, TownsWeb came back with a very broad spectrum of what they could do. They also showed a lot of care for the materials themselves, which we found very encouraging. Any questions that we’ve had, they have been able to answer immediately and work with us very well. I felt immediately at ease when working with the team because they never tried to oversell us, and they didn’t try to undersell us to do a quick and easy job. It was always done with the utmost care.

Nathalie Belkin, Archivist at The London Library